Fraud and Scam Awareness

Do any of these sound familiar to you?

  1. I’ll double your money in weeks! Let’s talk on Telegram.
  2. Hi Grandma, I’m in Thailand and need hospital bills.
  3. The bank employees are in on it. Don’t trust the tellers.
  4. You owe back taxes to the IRS. Submit payment via Bitcoin ATM.
  5. The CEO needs $2,500 in gift cards for a client. Please purchase and send the codes back to me.

If so, you may be a target for a scammer. Read below about common scam and fraud schemes to protect yourself and your family. Our retail bankers are here to answer your questions.

Bank Employee Impersonation Scam

A common type of financial scam that targets individuals by convincing them not to trust bank employees is often referred to as the “Bank Employee Impersonation Scam.” This scam exploits the victim’s trust in their own bank, using manipulation and psychological tactics to create doubt and isolation, leading them to make poor financial decisions.

 

How the Scam Works:

 

1. Initial Contact:

The scam often begins with an unsolicited call, email, or message from someone who claims to be from the victim’s bank. The scammer may pose as a “security officer,” “fraud investigator,” or “bank representative” and use an official-sounding tone to appear legitimate. They often use urgent language, claiming there has been suspicious activity on the victim’s account, or that their account is at risk of being compromised.

 

2. Creating a Sense of Urgency:

The scammer typically informs the victim that the bank’s employees may be involved in the fraud or that the bank is under internal investigation. This tactic is meant to sow distrust in the victim’s bank and its employees. The scammer may say something like, “We have reason to believe that some of our bank staff are stealing client information or mismanaging accounts. We need to act quickly to protect your funds.”

 

This message is intended to make the victim feel that the bank they trust cannot be relied upon to protect them. Instead, the scammer emphasizes that they themselves are the only ones who can safeguard the victim’s assets.

3. Isolating the Victim from Bank Employees:

To further drive home the point that they cannot trust the bank’s employees, the scammer may instruct the victim to stop communicating with their local branch or to avoid speaking with any bank staff directly. In some cases, they may say something like, “Do not contact the bank branch or discuss this with anyone at the bank, as they might be part of the scheme.” This makes the victim more reliant on the scammer and isolates them from a trusted source of support.

 

4. Directing the Victim to Take Action:

The scammer will then give the victim instructions to protect their account—usually by transferring money into a new, supposedly “safe” account (often controlled by the scammer) or by making a wire transfer. They may even ask the victim to purchase gift cards or cryptocurrencies to safeguard their funds, offering instructions on how to do so quickly and secretly. The scammer may assure the victim that once the “investigation” is over, their money will be returned or protected.

 

The scammer may also suggest that the victim transfer all their money into a “safe account” that they control, or perform other risky financial activities to “secure” their assets. The victim might be told that the transaction needs to be kept secret, further isolating them from others who could help them realize the scam.

 

5. The Victim Makes the Transfer:

Trusting the scammer’s advice over their own bank, the victim transfers a large sum of money or purchases the requested items (e.g., gift cards, cryptocurrencies, or even physical assets). Once the scammer has received the money or gifts, they cut contact, and the victim is left realizing they’ve been swindled.

 

6. The Realization:

Eventually, the victim may contact the bank to follow up on the situation, only to discover that no such investigation was ever conducted and that the entire episode was a scam. By then, the scammer has disappeared, and the victim is often left without any recourse to recover their lost funds.

 

 

Red Flags of This Scam:

 

– Unsolicited contact from someone claiming to be from the bank, especially if they ask for personal or account information.

– Urgency and pressure: Scammers will often try to rush the victim into taking immediate action, claiming that their funds are in imminent danger.

– Requests to avoid bank employees: The scammer may insist that the victim should not trust bank staff and should instead follow their instructions to safeguard their money.

– Unusual payment methods: Requests to transfer funds to unfamiliar accounts, buy gift cards, or send money via wire transfer or cryptocurrency are major warning signs.

– Secretive transactions: The victim may be told to keep the transaction secret, which is a tactic often used by scammers to prevent the victim from seeking help or advice.

 

 

 How to Protect Yourself:

 

– Trust your bank’s employees: If you receive a suspicious call or message, always contact your bank directly using official contact information (like the number on the back of your card or on the bank’s website). Do not use the contact details provided by the caller.

– Be cautious of unsolicited requests: Banks will never ask you to transfer funds or provide sensitive information over the phone or via email.

– Verify before acting: If you are ever in doubt about a message or call, hang up and reach out to your bank directly to verify the situation. Use official channels to communicate, not numbers or links provided by the caller.

– Educate friends and family: Especially older adults or vulnerable individuals, who may be more susceptible to these types of manipulative tactics, about how to spot these types of scams.

 

This scam thrives by creating confusion and fear, often causing victims to ignore common sense in favor of following a stranger’s instructions. By understanding these warning signs and remaining cautious, individuals can avoid falling victim to this form of financial fraud.

Crypto Scam

A common crypto scam typically revolves around fraudulent “investment opportunities” or fake giveaways. Here’s how it usually works:

 

 1. Initial Contact

The scam begins when a user receives an unsolicited direct message on a messaging service such as Telegram or X(Twitter), often from a profile that appears legitimate. The scammer may impersonate a well-known crypto influencer, a supposed “team member” from a popular crypto project, a supposed representative of a cryptocurrency exchange, or even a friend or distant family member. They may approach the victim with promises of high returns or exclusive opportunities to invest in a new or emerging cryptocurrency.

 

 2. Fake Giveaway or “Too Good to Be True” Investment

The scammer may claim to be running a giveaway, offering “free” cryptocurrency to a select group of people. To make the offer seem legitimate, they might create fake social media posts or send screenshots of fabricated transactions to convince the victim of the offer’s authenticity. In some cases, they may say the victim must send a small amount of cryptocurrency to a specified wallet address to “unlock” their rewards or “prove their eligibility.”

In other scams, the fraudster presents an investment opportunity that promises large profits in a short period. They may ask the victim to buy into a “private sale” of a new coin or token, often with the promise that the price will skyrocket once it’s listed on exchanges.

 

 3. Manipulative Pressure

Scammers often use high-pressure tactics to get the victim to act quickly, claiming the offer is “time-sensitive” or “limited” in order to create a sense of urgency. They may also provide “testimonials” or fabricated success stories from other alleged investors to further convince the victim.

 

 4. Payment and Disappearing Act

Once the victim sends their cryptocurrency to the provided wallet address (often in Bitcoin, Ethereum, or a stablecoin), the scammer either disappears or provides excuses for why the victim hasn’t received their “reward” or “profits” yet. Eventually, the scammer stops responding altogether, and the victim realizes they’ve been duped.

 

 5. Fake Customer Support

If the victim continues to press for answers, scammers may pretend to have customer support channels, offering reassurance that the situation will be resolved. These “support agents” might ask for additional payments or information (such as private keys or seed phrases) in exchange for a refund or the release of the “investment.” This is often just another attempt to steal even more funds or personal data.

 

 Red Flags to Watch Out For:

– Too Good to Be True Offers: Unrealistic promises of quick, high returns with minimal risk.

– Unsolicited Messages: Unwanted contact from strangers on Telegram, especially if they claim to be from a reputable source.

– Pressure to Act Fast: Urging you to send funds or make decisions in a hurry.

– Requests for Cryptocurrency Payments: Legitimate projects generally do not ask for upfront payments in cryptocurrency, especially for “investment opportunities.”

– Lack of Verifiable Information: Scammers often provide little to no verifiable information about the project or themselves.

 

Victims of Telegram crypto scams often lose significant amounts of money, and once funds are sent, it’s almost impossible to recover them. It’s crucial to exercise caution when engaging with any crypto-related offers, especially those that come through unsolicited messages on social media platforms like Telegram.

Romance Scams

A Romance Scam is a type of online fraud where a scammer builds a fake romantic relationship with a victim, typically through social media, dating websites, or apps, with the goal of gaining the victim’s trust and eventually manipulating them into sending money or gifts. These scams can be emotionally devastating for victims, as they exploit feelings of loneliness, vulnerability, and the desire for companionship.

 

 How a Romance Scam Works:

 

 1. Initial Contact:

The scam starts when the fraudster reaches out to the victim through a dating site, social media platform, or other online communication tools. The scammer typically creates a false identity—often posing as a military member deployed overseas, a businessperson, or someone involved in a humanitarian cause. The profile usually includes attractive photos of an individual who looks believable and relatable, but is actually a stolen image from someone else (sometimes from a stock photo or another real person).

 

Scammers often target individuals who are active on dating sites, or who have recently experienced a loss, like the death of a partner or a divorce, as they may be more emotionally vulnerable and eager to find a connection.

 2. Building the Relationship:

Once the scammer has initiated contact, they will quickly begin to build a rapport with the victim. They might engage in deep and personal conversations, sharing fabricated stories of their own life, dreams, and struggles. They will use flattery, charm, and empathy to make the victim feel special and emotionally connected.

 

The scammer may claim to be lonely, isolated, or in need of emotional support, which makes the victim feel like they are the only person who can provide this support. This emotional manipulation fosters a bond between the victim and the scammer, making the victim more susceptible to future requests.

 

 3. Isolating the Victim:

As the relationship deepens, the scammer will typically try to isolate the victim from friends and family. They may ask the victim not to discuss the relationship with others, claiming that they want to keep things private or that they fear people will not understand their situation. This helps to prevent the victim from seeking advice or being warned by others who might notice the scam.

 

 4. The First Request for Money:

At some point, the scammer will invent a crisis or emergency that requires the victim to send money. Common fabricated scenarios include:

– Medical emergencies: The scammer claims they or a loved one is seriously ill or injured and needs urgent medical treatment.

– Travel expenses: The scammer may say they need money to pay for a flight to visit the victim in person or to return home from a foreign country.

– Business or legal issues: They might claim to be stuck in a foreign country due to business troubles, a legal issue, or being detained by authorities.

– Unexpected financial hardship: The scammer may say they’ve had an emergency, like losing their job, car breaking down, or needing help with living expenses.

 

The scammer will often create a sense of urgency by saying that the victim is the only one who can help, and that without the money, they will suffer dire consequences.

 

 5. The Victim Sends Money:

Once the victim agrees to help, the scammer will direct them on how to send money, typically through wire transfers, gift cards, cryptocurrency, or other difficult-to-trace methods. They may provide detailed instructions to ensure the victim sends money quickly and without hesitation.

 

If the victim sends the money, the scammer might come up with additional “emergencies” or other reasons for further requests. In many cases, the victim continues to send money over time, as the scammer reassures them with more heartfelt promises and emotional pleas.

 6. Continued Manipulation and Isolation:

The scammer may continue to manipulate the victim by promising to visit or even make plans for a future together. However, the scammer’s requests for money will escalate, and they may invent even more elaborate reasons why the victim needs to send funds. They may also disappear for periods of time, claiming they are dealing with emergencies, or that they are trying to resolve a situation.

 

By now, the victim is emotionally invested and may feel like they have already sent money because they care deeply about the scammer. They may continue to send more money to “fix” the problems, believing they are in a real relationship.

 

 7. The Victim Realizes They’ve Been Scammed:

Eventually, the scammer may stop communicating altogether, or when the victim stops sending money, they might claim that they’ve been “caught” or that their situation is now hopeless. The scammer may become increasingly aggressive, using guilt to manipulate the victim into sending even more money.

 

It is often only when the victim tries to meet in person or when they start questioning the scammer’s stories that they realize they have been deceived. By this point, they may have already lost significant amounts of money, and the scammer has vanished, leaving the victim emotionally devastated and financially drained.

 

 

 Red Flags of a Romance Scam:

 

– Too good to be true: The scammer’s profile seems almost too perfect, with flawless photos and a seemingly ideal personality. They may be overly charming and quick to declare their affection.

– Fast-moving relationship: The scammer often professes love or deep affection very quickly, even though they’ve never met in person.

– Requests for money: The scammer will make sudden, urgent requests for money, often citing an emergency or crisis. These requests may increase over time.

– Secrecy: The scammer may ask the victim not to tell anyone about the relationship or their financial assistance.

– Inconsistent stories: The scammer’s story may have holes or contradictions, and they might avoid answering direct questions or offering concrete details.

– Never meeting in person: Despite claims of wanting to meet, the scammer may always have an excuse as to why they can’t, such as being overseas or unable to travel.

 

 

 How to Protect Yourself from Romance Scams:

 

  1. Take your time: Don’t rush into any online relationships. Scammers try to create urgency and emotional pressure to get money quickly.
  2. Be wary of requests for money: Be especially cautious if someone you’ve never met in person asks for money, especially if it’s to help with an emergency. Legitimate people don’t usually ask strangers or online acquaintances for financial help.
  3. Verify their identity: Use reverse image search tools (like Google Images) to check if the photos on the person’s profile are stolen or taken from other sources. Look out for signs of inconsistency in their story.
  4. Talk to friends and family: Share details of the online relationship with trusted people in your life. They can provide perspective and help you spot red flags.
  5. Don’t send money or gifts to people you haven’t met: No matter how convincing their story is, sending money to someone you haven’t met in real life is always risky.
  6. Report suspicious activity: If you suspect you are being targeted by a romance scam, report it to the platform you’re using (e.g., dating site, social media), as well as to the authorities.

 

 

Romance scams can cause significant emotional and financial harm, often leaving victims feeling betrayed and ashamed. By being aware of the common tactics used by scammers and maintaining a healthy level of skepticism when meeting people online, individuals can better protect themselves from falling victim to these heart-wrenching scams.

Elder Abuse

Elder Abuse Fraud refers to a range of deceptive and manipulative schemes that target elderly individuals, often exploiting their trust, vulnerability, and lack of familiarity with certain financial or technological matters. These scams are particularly concerning because they can have devastating financial, emotional, and psychological effects on older adults. Below is a description of a common type of elder abuse fraud:

 

 The “Grandparent Scam”

 

One of the most prevalent elder abuse frauds is the “Grandparent Scam,” which specifically targets older individuals by preying on their familial bonds and emotional connections. Here’s how it typically works:

 

 1. Initial Contact:

The scam begins with a phone call, usually from someone claiming to be the victim’s grandchild or another close family member. The scammer often tries to disguise their voice or use an unfamiliar number to avoid being recognized. They may use the victim’s grandchild’s name or claim to be in an urgent situation.

 

 2. The Emotional Manipulation:

The scammer often crafts a compelling, emotional story to gain the elder’s sympathy and create a sense of urgency. Common scenarios include:

– A car accident: The “grandchild” claims they’ve been in a car accident or gotten into legal trouble while traveling or abroad, and they urgently need money for bail, legal fees, or medical bills.

– A sudden emergency: They may claim they’ve been hurt, lost their wallet, or are in another crisis that requires immediate financial help.

– A need for secrecy: The scammer may ask the victim not to tell anyone else in the family, claiming they are trying to avoid getting their parents involved or that it’s too embarrassing.

 

 3. Request for Money:

Once the emotional story has been told and trust is established, the scammer will ask the victim to send money—often through wire transfer services (e.g., Western Union or MoneyGram), prepaid gift cards, or other hard-to-trace methods. The victim may be instructed to keep the transaction secret, and they’re usually told that “time is of the essence” to prevent further damage.

 

In some variations of this scam, the scammer may direct the elderly victim to a “lawyer” or “police officer” on the phone who further reinforces the need for money to resolve the situation.

 

 4. The Ongoing Scheme:

If the victim sends the money, the scammer may continue to make contact, inventing new stories or emergencies, and repeatedly asking for more funds. Often, the fraudster will create an illusion of multiple obstacles or urgent needs, creating a cycle of continuous financial exploitation.

 

 5. The Realization:

Eventually, the victim might reach out to a relative or friend who will help them realize that they’ve been scammed. By this point, it is often too late for the victim to recover the stolen money, and the scammer has already disappeared.

 

 

 Other Common Types of Elder Abuse Fraud:

 

1. Lottery or Prize Scams:

Scammers inform the elderly person that they’ve “won” a large sum of money, but to claim the prize, they need to pay taxes or fees upfront. The elderly victim might be told they’ve won a lottery or sweepstakes they never entered and is convinced to send money to receive the “winnings.”

 

2. Phishing and Identity Theft:

Scammers send emails or phone calls that appear to be from a legitimate institution (such as a bank or government agency), asking for personal information like Social Security numbers, account passwords, or credit card details. This information is then used to steal funds or commit identity theft.

 

3. Romance Scams:

Online dating scams, where an elderly individual meets someone on a dating site or social media, and the scammer builds a relationship online, eventually inventing a crisis (such as needing money for a plane ticket to visit) to ask the elderly victim for funds.

 

4. Caregiver Fraud:

In some cases, trusted caregivers or family members may steal money or property from elderly individuals. This could be through outright theft, manipulating the elder to change their will, or pressuring them into signing financial documents.

 

5. Investment Scams:

Fraudsters often target older adults by offering bogus investment opportunities, promising high returns or safe bets on real estate, stocks, or cryptocurrencies. In reality, the investments do not exist, and the money is simply stolen.

 

 

 Warning Signs of Elder Abuse Fraud:

– Unexplained withdrawals or changes in financial activity.

– Sudden secrecy or reluctance to discuss financial matters.

– Appearing unusually distressed or confused after a phone call or interaction.

– Frequent requests for money, especially through unconventional means like gift cards or wire transfers.

– Sudden changes in a will, trust, or power of attorney.

 

 Preventing Elder Abuse Fraud:

– Encourage communication: Make sure elderly individuals have open lines of communication with trusted family members and friends who can help them assess suspicious situations.

– Educate on common scams: Discuss common scams and how to spot red flags, including urgent or secretive financial requests.

– Monitor finances: Help the elderly person keep track of their finances, set up fraud alerts on accounts, and review bank statements regularly.

– Trusted guardianship: Help them designate trusted people to oversee their financial decisions, especially if they are vulnerable.

 

Elder abuse fraud is a heartbreaking crime that takes advantage of the trust and love between generations. The emotional and financial damage can be significant, so it’s vital to remain vigilant and take steps to protect elderly loved ones from falling victim to these manipulative scams.

Gift Card Scam

A Gift Card Scam is a widespread and highly deceptive form of fraud in which scammers manipulate victims into purchasing gift cards (usually for popular retailers like Apple, Google Play, or Amazon) and then sending the scammer the card numbers and PINs. The scam often involves creating a sense of urgency, isolating the victim from others, and convincing them that purchasing gift cards is a legitimate way to resolve a problem or protect themselves financially.

 

 How the Gift Card Scam Works:

 

  1. Initial Contact:

The scam typically begins with an unsolicited message, email, phone call, or text from the scammer. The scammer may impersonate a trusted figure, such as:

– A government agency or law enforcement (e.g., claiming that the victim owes back taxes or has a legal issue).

– A loved one or friend (e.g., pretending to be a family member in distress or an “emergency”).

– A company or business (e.g., pretending to be a tech support agent from a major company like Microsoft, Apple, or Amazon).

– A prize or sweepstakes (e.g., telling the victim they’ve won a large sum of money or a gift but need to pay fees first).

 

 2. Creating a Sense of Urgency:

Once the scammer has established contact, they often pressure the victim by creating an urgent, time-sensitive scenario. For example:

– Tax Scam: The scammer claims that the victim owes taxes and must pay immediately, or they will face arrest or severe penalties.

– Tech Support Scam: The scammer claims that the victim’s computer or account has been compromised and they need to purchase gift cards to “secure” it.

– Family Emergency Scam: The scammer, pretending to be a relative, says they are in urgent need of money for an emergency situation (like needing bail money, medical bills, or a last-minute flight).

– Prize Scam: The victim is told they’ve won a contest, but they need to pay for shipping or taxes upfront, which is to be paid in gift cards.

 

The urgency is meant to cloud the victim’s judgment and pressure them into acting quickly without verifying the situation.

 

 3. The Request for Gift Cards:

Once the scammer has the victim’s attention and has built the necessary sense of urgency, they instruct the victim to purchase gift cards from a store, often with the added instruction to:

– Go to a physical store (such as Target, Walmart, CVS, or Best Buy) or purchase them online.

– Buy multiple gift cards, sometimes for large amounts of money, or to purchase a variety of different cards (e.g., iTunes, Google Play, Amazon, etc.).

– Keep the transaction a secret, under the guise that it is “confidential” or “time-sensitive.”

 

In some cases, the scammer might even give specific details about where to purchase the cards, or they may offer to guide the victim through the process over the phone to make it seem more legitimate.

 

  1. Sending the Card Information:

After purchasing the gift cards, the victim is instructed to send the card numbers and PINs (found on the back of the cards) to the scammer. This is typically done through phone calls, emails, or text messages.

 

The scammer might ask the victim to read out the numbers directly, take photos of the cards, or send the codes via email or a messaging app.

 

 5. The Disappearance:

Once the scammer has received the gift card information, they quickly convert the codes to cash or use the balances to buy products, making it nearly impossible to trace or recover the stolen funds. The scammer will then cut off all contact, leaving the victim with no way to recover the stolen money.

 

 

 Red Flags of Gift Card Scams:

 

– Unsolicited requests: Receiving unexpected messages from someone claiming to be a government agency, company, or even a loved one, requesting gift cards.

– Urgency and secrecy: The scammer pressures the victim to act quickly, often asking them not to tell anyone about the situation (e.g., “This is confidential” or “Don’t tell anyone; it’s an emergency”).

– Gift cards as payment: Legitimate businesses or government agencies will never ask for payment via gift cards, especially in urgent or emergency situations.

– Complicated instructions: The scammer may guide the victim through the process of purchasing and sending the gift cards, creating a false sense of security.

 

 

 How to Protect Yourself from Gift Card Scams:

 

  1. Know that legitimate organizations don’t ask for gift cards: Be aware that no government agency, law enforcement, tech company, or reputable business will ask you to purchase gift cards as a form of payment or to resolve an issue.
  2. Verify before acting: If you receive an unexpected request to send money or purchase gift cards, stop and verify the situation. Contact the person or organization directly using known and trusted contact information—not the details provided by the caller or email.
  3. Tell someone: If you’re uncertain or feel pressured, talk to a friend, family member, or trusted individual before making any decisions. Scammers rely on isolation to prevent victims from getting second opinions.
  4. Don’t share gift card numbers: Never share the numbers or PINs of gift cards with anyone, especially if they have asked for them over the phone, via text, or in an unsolicited email.
  5. Report the scam: If you believe you’ve fallen for a gift card scam, report it immediately to the retailer where the cards were purchased, your bank, and local authorities. The quicker you act, the more likely it is that authorities can investigate or prevent further loss.

 

 

 Why Gift Cards Are Popular for Scammers:

 

– Anonymity: Once a gift card code is redeemed, it’s hard to trace who received the funds. The scammer can easily convert the card balances into cash or use them online.

– Irreversibility: Unlike credit card payments or bank transfers, once gift card codes are sent, they cannot be reversed or refunded.

– Easy access: Gift cards are widely available at many stores, and they can be purchased without any special identification or background checks, making them an easy tool for fraudsters.

 

Gift card scams are one of the most prevalent and devastating types of fraud, especially because they prey on emotions such as fear, urgency, and trust. By understanding how these scams work and staying vigilant, individuals can better protect themselves from falling victim to this kind of fraud.

SMS Scams

Post Office Fraud

Fake Computer Virus